Frequently asked questions
For order support, returns, product questions, or anything else, contact us at support@storovic.com.
Orders & shipping
Where do you ship?
We offer free shipping to the contiguous U.S. The contiguous U.S. means the connected mainland states and does not include Alaska, Hawaii, Puerto Rico, or U.S. territories. For Alaska, Hawaii, Puerto Rico, Key West, and other destinations shown at checkout, delivery times and fees may vary.
How long does delivery take?
Orders typically arrive within 3-7 business days, including processing and shipping time. Delivery time may vary by location, carrier conditions, and peak periods.
When will I receive tracking information?
Tracking details are sent by email after your order ships. You can also use the Storovic Track Order page. If you have not received tracking or your tracking has stopped updating, contact us with your order number.
What if I entered the wrong shipping address?
Contact us as soon as possible. We will do our best to help, but orders begin processing soon after checkout and changes may not be possible once processing or shipping has started.
What if tracking says delivered, but I have not received my package?
Please wait 24 hours in case of carrier delay. If the package still has not arrived, contact us with your order number and tracking details so we can help.
Can I cancel or change my order?
Storovic does not have a guaranteed cancellation window. If you need to cancel or change an order, contact us as soon as possible and we will do our best to help before the order has moved too far into processing.
Returns & support
What is your return policy?
Unconditional returns can be requested within 14 days of purchase. Conditional returns for quality issues, shipping errors, or missing accessories can be requested within 60 days of purchase.
What condition must returned items be in?
Returned items should be free of stains, wear, and user-caused damage. Please include the original packaging, all included accessories, and valid proof of purchase.
Who pays for return shipping?
If the return is due to a quality issue or shipping error, Storovic covers return shipping. For other reasons, such as personal preference, the customer is responsible for return shipping costs.
How are refunds issued?
After your return is received and inspected, approved refunds are processed within 5-7 business days to the original payment method.
How do I contact Storovic support about an order issue?
Contact us at support@storovic.com. If your order arrives damaged, incorrect, or missing items, contact us within 24 hours of delivery and include your order number, clear photos, and a short description of the issue.
Product basics & care
What types of products does Storovic offer?
Storovic focuses on Life Care and Pet Care. Life Care products support cleaner-feeling storage, workouts, travel, and daily organization. Pet Care products support everyday grooming and fresher shared spaces for pets and people.
Where can I find product-specific instructions?
Please check the individual product page for setup steps, charging details, size, capacity, usage instructions, and product-specific FAQ.
How should I care for Storovic products?
Keep products clean and dry. Wipe bags, pouches, and device surfaces with a soft damp cloth when needed. Do not machine wash, dry-clean, submerge, or directly rinse products with functional materials or electronics. Avoid leaving fully wet items sealed inside for long periods.
Technology & safety
What is cold plasma technology?
Cold plasma technology helps manage odors and freshness at the source by using active particles to interact with odor molecules, bacteria, fungi, and organic pollutants in enclosed or semi-enclosed spaces.
Does Storovic use fragrance or chemical sprays?
Storovic cold plasma products are designed for chemical-free freshness. They help manage odor without simply covering it with heavy fragrance.
What should I know about results and safety?
Storovic products help reduce odor buildup, but results depend on moisture level, item condition, space size, airflow, exposure time, and regular use. Use products as directed, keep electronic parts dry, and do not use grooming products on broken, irritated, or inflamed skin. Storovic products support freshness and daily care routines, but they do not replace regular cleaning, washing, grooming, medical care, or veterinary advice.