Politique de remboursement
Last Revised: August 2026
Return & Refund Policy
STOROVIC accepts returns and refunds under the conditions described below. Please review this policy before submitting a return request.
Return Window
Unconditional Returns
You may request a return for any reason within 14 days of the delivery date (as confirmed by the carrier's tracking information). If the delivery date cannot be verified, the purchase date will be used as a fallback.
Products that have been used, opened, installed, or activated are not eligible for return or refund under this policy. If a used product develops a defect, please refer to our Limited Warranty Policy.
Shipping Damage, Incorrect Items & Missing Accessories
If your order arrives damaged, contains a different product than the one ordered, or has missing components or accessories, you must contact STOROVIC Customer Support within 48 hours of delivery at support@storovic.com.
Please provide your order number and clear photos of the product, packaging, and any visible damage. We will review the issue and provide appropriate return or replacement instructions.
These issues are not covered by the 14-day return window or the Limited Warranty.
Return Conditions
To be eligible for a return, the product must be:
- Unused and unopened, in the same condition as when it was received;
- In its original packaging with all seals, tags, and protective films intact;
- Complete with all included accessories, manuals, and components;
- Returned within the applicable 14-day return window (which begins on the delivery date);
- Accompanied by valid proof of purchase, such as an order number or receipt.
Products returned in a condition that does not meet these requirements may be refused or may be subject to a partial refund.
Non-Returnable Products & Conditions
We cannot accept returns or exchanges in the following cases:
- The return request is submitted after the 14-day return window;
- The product has been used, opened, installed, activated, or shows any signs of use;
- Seals, tags, protective films, or original packaging have been opened, removed, or damaged;
- Accessories, components, product labels, serial numbers, or tags have been removed, altered, or damaged;
- The product has been modified, repaired, or otherwise altered without STOROVIC's authorization;
- The product is returned without valid proof of purchase.
Botanical Serum
For hygiene and product-safety reasons, opened or used Botanical Serum cannot be returned or exchanged under any circumstances.
Unopened and unused Botanical Serum may be returned within the applicable 14-day return window, provided it meets all other return conditions.
If Botanical Serum is received damaged, leaking, defective, or incorrect, please contact STOROVIC Customer Support within 48 hours of delivery and provide photos and order details. We will review the issue and provide appropriate return or replacement instructions.
Return Process
- Email support@storovic.com with your order number and the reason for your return request.
- Our support team will review your request and, if approved, provide return instructions.
- Carefully pack the product and ship it according to the provided instructions.
- Please keep your tracking information until the return has been processed.
Do not send a product back without receiving return instructions from STOROVIC.
Refunds
Once we receive and inspect your returned product, we will process the approved refund within 5–7 business days.
Refunds will be issued to the original payment method used for the purchase. Your bank or payment provider may require additional time to post the refund to your account.
If a returned product does not meet the applicable return conditions, we may reject the return or adjust the refund amount as appropriate.
Return Shipping
If a return is due to a confirmed shipping error, incorrect item, or other error caused by STOROVIC, we will cover the applicable return shipping costs.
For returns due to personal preference or other reasons not caused by STOROVIC, the customer is responsible for return shipping costs.
Exchanges
Exchanges under this Return Policy are subject to product availability. If the requested replacement product is unavailable, STOROVIC may issue a refund instead.
Contact Us
For return, refund, or exchange requests, please contact:
STOROVIC Customer Support
Please include your order number and a brief description of the reason for your request.
Limited Warranty Policy
This Limited Warranty applies to manufacturing and quality defects that arise during normal use. It covers used products that have developed a defect within the applicable warranty period.
Warranty Period
The following warranty periods apply from the date of delivery (as shown on the tracking confirmation or delivery receipt). If the delivery date cannot be verified, the purchase date will be used as a fallback.
| Component Type | Coverage Period |
|---|---|
| Structural components (outer shells, casings, housings, frames, straps, zippers, buckles, and other non-electronic parts) | 30 days |
| Electronic components (motors, batteries, circuits, switches, sensors, charging components, and other electrical parts) | 60 days |
What This Warranty Covers
During the applicable warranty period (which begins on the delivery date), STOROVIC will, at its sole discretion:
- Repair the defective product;
- Replace the defective product with an equivalent product; or
- Issue a refund if repair or replacement is not feasible.
What This Warranty Does Not Cover
This Limited Warranty does not cover:
- Damage caused by misuse, abuse, negligence, or accident;
- Damage caused by improper installation, modification, or unauthorized repair;
- Normal wear and tear, including cosmetic deterioration such as scratches, fading, discoloration, or minor deformation;
- Damage caused by exposure to water, extreme temperatures, chemicals, or other environmental conditions beyond the product's specified use;
- Products with removed, altered, or damaged serial numbers, labels, or tags;
- Consumable parts, including but not limited to filters, seals, brush heads, and other items designed to wear down over time;
- Issues that should have been reported under the Return & Refund Policy, including shipping damage, incorrect items, or missing accessories;
- Products purchased from unauthorized resellers or through unauthorized channels.
Warranty Claim Process
- Email support@storovic.com with your order number, a description of the issue, and clear photos or videos demonstrating the defect.
- Our support team will review your claim and may request additional information.
- If the claim is approved, we will provide instructions for repair, replacement, or return.
- If a return is required, STOROVIC will cover the applicable return shipping costs for confirmed warranty claims.
Please retain your delivery confirmation, as it may be required to verify the warranty start date.
Do not send a product back without receiving instructions from STOROVIC.
Determination of Warranty Claims
All warranty claims are subject to inspection and verification by STOROVIC. We reserve the right to:
- Decline a claim if the product is found to be free of manufacturing defects;
- Decline a claim if the issue is determined to be caused by any of the exclusions listed above;
- Propose a repair or replacement instead of a refund;
- Offer a partial refund where appropriate.
Limitation of Liability
To the maximum extent permitted by law, this Limited Warranty is your sole and exclusive remedy for product defects. STOROVIC shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
Contact Us
For warranty claims, please contact:
STOROVIC Customer Support
Please include your order number and a brief description of the issue.