Shipping policy
We strive to make your shopping experience seamless. If you have questions about your order’s delivery, need assistance with a delay, or require support for damaged or missing items, our team is ready to help. Contact us via email at support@storovic.com for prompt assistance.
Your order will typically arrive within 3–7 business days, including processing and shipping time—at no additional cost to you. However, customers in Alaska, Hawaii, Puerto Rico, and Key West should reach out to our customer service team for specific shipping details, as delivery times and cost may vary.
If there's a delay shipping your order, you may receive an email with details about it or you can track your order for the latest updates. We understand shipping delays aren’t ideal and we appreciate your patience as we work hard to get your order to you.
If your order is past the shipping timeline and you haven't received any updates by email or through tracking, please email support@storovic.com.
If your item arrives damaged, you may be eligible for a return or replacement, provided it is unworn, in its original packaging, with all tags attached, and accompanied by proof of purchase. For items damaged after use, please refer to our website for further guidance on available solutions.
If your tracking shows "delivered" but you haven’t received your order, we recommend waiting 24 hours in case of carrier delays. After this period, contact us with your order details so we can assist. Similarly, if your package arrives but is missing an item, let us know immediately, and we’ll resolve the issue promptly.
Your purchase begins its journey to you as soon as you complete the process. We unfortunately do not have a cancellation window. Once an order has begun processing, it cannot be altered.
If you wish to make changes to your order, please contact us at support@storovic.com. Our team will do our best to accommodate your request.